3 ms·

Southwest has always allowed free cancellations, up to 10 minutes before boarding— that was one of its main selling points. You (normally) get the money as flig

Southwest has always allowed free cancellations, up to 10 minutes before boarding— that was one of its main selling points. You (normally) get the money as flight credit, however.

thrtythreeforty 4y ago
An expiring flight credit, which is perhaps less desirable than the cash you paid. A few months ago, they monkeyed with our departure time, and we correctly concluded that it would end up missing the connecting flight. The booking agent couldn't give us anything but time-bomb vouchers, but I got cash by emailing customer support. I used the federal wording for "elected not to travel" and "substantially different itinerary," which may have helped me not have any issues.
- deleted 4y ago
  [deleted]
- missingcolours 4y ago
  Not anymore! https://www.usatoday.com/story/travel/airline-news/2022/07/28/southwest-airlines-eliminates-credit-expirations/10168268002/ https://www.usatoday.com/story/travel/airline-news/2022/07/2...
  - miguelazo 4y ago
    Yup! Noticed that. Although I wish they had spent more time and resources on improving the staff scheduling system rather than adding a new fare class ("Wanna get away plus") and trying to milk the boarding system for extra cash.