Not a Google employee (any more) but familiar with the culture from past experience. The mindset is that the company's costs must scale non-linearly against re

Not a Google employee (any more) but familiar with the culture from past experience. The mindset is that the company's costs must scale non-linearly against revenue for the company to survive. As a result, engineering solutions that require zero humans are preferred over hiring humans. Sometimes humans are acceptable in the short-term (usually if it results in more revenue). Why do employees allow company leadership to allow this to happen? Internally, I think stuff like this does get raised and actions are taken to address the "bugs". But I think there is also an attitude that Google is not going to change course because they believe this is a better approach in the long run. "What's a few inconvenienced users when you can solve problems for a billion+ people??" From a business perspective, I can understand it. From a human perspective it sucks.