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Tangent: Instagram managed to lock me out of their service for a week or so a couple of days ago. My browser was signed in into my account, but I have not used

by fosefx 4y ago

Tangent: Instagram managed to lock me out of their service for a week or so a couple of days ago. My browser was signed in into my account, but I have not used it for like a month. Got logged out. I log back in (using 2FA btw). "Please give us your phone number so we can verify it's you" I enter my phone number. I don't really get the point of this because they did not have my number before, so what are they actually verifying here? Anyway, I trust Facebook with my phone number lol. I get a code, I enter it. "Your account activity is suspicious and we will limit your account for a bit" That was it. No redirect, no link to click, nothing. So I go back to instagram[.]com and have to do the same thing again? Well maybe my browser is on a block list now or sth. So I go to my phone (where I was signed in). And the App is broken completely, looks like the session was invalidated. I log out, log back in, do 2FA, enter the code again. Same result. I checked back in a couple of days ago and it seems like I have access again. It is unfathomable how this can happen. How can the front gate to your multi billion service just not work to the point where you DOS yourself? Also this account has 0 images, and just a couple of followers, so there is literally nothing to protect. In moments like these you really start to notice the missing communication channels to the big tech companies. Is there any other industry that has zero customer support?

unqueued 4y ago
This makes me worried, because I am pretty sure Google is going to start removing keys based on attestation certificates. I believe that this is much more about rate limiting than about security for the end users.
bmitc 4y ago
It seems like most industries are moving towards no support because "we need to scale at all costs and to the detriment of customers" seems to be the capitalism drumbeat. Customers these days, to many companies, are just statistical artifacts in their system. I had a case the other day where I called my insurance company. The automated system couldn't understand my answers (I was actually trying to answer the given prompts rather than just repeating "representative" over and over). It replied "it looks like we're having a problem" and proceeded to just say goodbye and hang up on me. More than infuriating, and that's an understatement.
- willnonya 4y ago
  This isnt capitalism. It's more corporatism. Capitalism responded to market forces and the needs of the customer.
  - xboxnolifes 4y ago
    Capitalism also tends toward the mean at the expense of the edge cases.
  - SoftTalker 4y ago
    Yes, companies which have real customer service will in theory have a competitive advantage over companies which have a voice response system that hangs up on the customer. What often happens though, is that consumers go with the lowest price above all other considerations. Then they get the hard lesson in "you get what you pay for." It's the same reason that air travel is so awful. You'd think that one or more of the airlines would compete on comfort and service, but that's impossible when travelers go to Expedia and overwhelmingly pick the flight with the lowest price. I personally don't pay rock bottom for insurance, and I have an agent I can call and talk to without any intervening voice menus. A human in a local office answers the phone.
    - bmitc 4y ago
      You pay health insurance out of pocket? I was referring to my medical insurance provided by my company. I in general try to speak with my wallet, so to speak, but it’s like posting into the ocean. And with some things, like mail and shipping services, there are no options.
  - SturgeonsLaw 4y ago
    That's all semantics, we can't say "Capitalism is when the system does good things, and Corporatism is when it does bad things", the difference is not meaningful since Capitalism leads to/is Corporatism.
    - tarboreus 4y ago
smartaz42 4y ago
I'm sure that they have outstanding customer support. But you, however, are not the customer.
- moloch-hai 4y ago
  I'm confident they don't have outstanding customer support, even for actual customers (who are not you). Outstanding customer support would entail expense, threatening profits. The money of happy and unhappy customers turns out to be the same color.
deleted 4y ago
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by fosefx 4y ago

unqueued 4y ago

This makes me worried, because I am pretty sure Google is going to start removing keys based on attestation certificates. I believe that this is much more about rate limiting than about security for the end users.

bmitc 4y ago

It seems like most industries are moving towards no support because "we need to scale at all costs and to the detriment of customers" seems to be the capitalism drumbeat. Customers these days, to many companies, are just statistical artifacts in their system. I had a case the other day where I called my insurance company. The automated system couldn't understand my answers (I was actually trying to answer the given prompts rather than just repeating "representative" over and over). It replied "it looks like we're having a problem" and proceeded to just say goodbye and hang up on me. More than infuriating, and that's an understatement.

willnonya 4y ago
This isnt capitalism. It's more corporatism. Capitalism responded to market forces and the needs of the customer.
- xboxnolifes 4y ago
  Capitalism also tends toward the mean at the expense of the edge cases.
- SoftTalker 4y ago
  Yes, companies which have real customer service will in theory have a competitive advantage over companies which have a voice response system that hangs up on the customer. What often happens though, is that consumers go with the lowest price above all other considerations. Then they get the hard lesson in "you get what you pay for." It's the same reason that air travel is so awful. You'd think that one or more of the airlines would compete on comfort and service, but that's impossible when travelers go to Expedia and overwhelmingly pick the flight with the lowest price. I personally don't pay rock bottom for insurance, and I have an agent I can call and talk to without any intervening voice menus. A human in a local office answers the phone.
  - bmitc 4y ago
    You pay health insurance out of pocket? I was referring to my medical insurance provided by my company. I in general try to speak with my wallet, so to speak, but it’s like posting into the ocean. And with some things, like mail and shipping services, there are no options.
- SturgeonsLaw 4y ago
  That's all semantics, we can't say "Capitalism is when the system does good things, and Corporatism is when it does bad things", the difference is not meaningful since Capitalism leads to/is Corporatism.
  - tarboreus 4y ago

smartaz42 4y ago

I'm sure that they have outstanding customer support. But you, however, are not the customer.

moloch-hai 4y ago
I'm confident they don't have outstanding customer support, even for actual customers (who are not you). Outstanding customer support would entail expense, threatening profits. The money of happy and unhappy customers turns out to be the same color.

deleted 4y ago

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