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Exactly. We are moving to a tine where having a person individually and attentively help you with anything is a high order luxury item. A major change is on th
by dzdt 4y ago
Exactly. We are moving to a tine where having a person individually and attentively help you with anything is a high order luxury item.
A major change is on the horizon though. We are close to where a large language model could play the role of the support side of that call. But if it an AI on the support side, would anyone bother to learn on the customer side?
- solardev 4y agoCan they just add that to Cortana and have it format itself and reinstall Windows for you?
- ravel-bar-foo 4y agoThe large language model would still need training data, which necessitates those high-quality support calls still be recorded for training data.