Seems consistent, greed on both ends. On the customer end Rogers attempts to maximize ARPU (average revenue per user) by being as cheap to upgrade, and charge

Seems consistent, greed on both ends. On the customer end Rogers attempts to maximize ARPU (average revenue per user) by being as cheap to upgrade, and charge the most they can for their often sub-par service. I had a corporate Rogers cell phone, near-zero coverage where i live and where i spent a lot of my time and had to move to Telus. On the Customer service side, we see them doing everything they possibly can to get people as cheaply as possible. I'm sure rogers execs were "excited" at the idea the CSR's would pay for the training costs.