Don't worry, the next time the agent's supervisor, excuse me, the Onshore Brand Advocate's Chat Performance Facilitator, reviews the call, they will be docked 1

Don't worry, the next time the agent's supervisor, excuse me, the Onshore Brand Advocate's Chat Performance Facilitator, reviews the call, they will be docked 100 points for being Confrontational and that will result in an Enhanced Deskilling.