> There wasn’t even anyone to call for the issue You could call the dispatcher, who was physically local to you. Today's apps, maybe you get some ZenDesk typ

> There wasn’t even anyone to call for the issue You could call the dispatcher, who was physically local to you. Today's apps, maybe you get some ZenDesk type thing, or in-app chat to some large, faceless corporation, and my admittedly limited experience is these things tend to be very dismissive of customers, viewing support mainly as cost and trying to get rid of customers rather than addressing issues.