> With most Enterprise IT just saying "I don't know, works for everyone else, must be something wrong on your end, good luck with that." This was something new

> With most Enterprise IT just saying "I don't know, works for everyone else, must be something wrong on your end, good luck with that." This was something new and interesting with COVID WFH. Whereas previously WFH was an optional thing, a bit of a perk, and usually not long-term, we could fault someone's home internet and let them contact the ISP/whatever to figure it out, 2020 changed things. Since we were telling people they needed to work from home, and if they couldn't they'd need to contact HR, it really was best if we helped them out a bit more. Not full-on support, but talking through the problem and making a recommendation of how to make things better basically became the norm.