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What occurs to me is how consumers have this home internet equipment -- of varying quality, although here it may be "lack of spec" rather than "out of spec" tha

What occurs to me is how consumers have this home internet equipment -- of varying quality, although here it may be "lack of spec" rather than "out of spec" that's a problem -- without the capacity to troubleshoot it if it goes wrong. What if the problem had been triggered by specific routers, but did not bring down the whole server until reboot, but just caused a denial of service to the users with those routers? It would perhaps never have been figured out at all, certain users would just find themselves unable to connect, and have no idea what to do to fix it, with really no feasible way to find out. Router, modem, broadband provider, workstation, OS upgrade, who knows? With most Enterprise IT just saying "I don't know, works for everyone else, must be something wrong on your end, good luck with that." I wonder how often this happens.

c0nsumer 4y ago
> With most Enterprise IT just saying "I don't know, works for everyone else, must be something wrong on your end, good luck with that." This was something new and interesting with COVID WFH. Whereas previously WFH was an optional thing, a bit of a perk, and usually not long-term, we could fault someone's home internet and let them contact the ISP/whatever to figure it out, 2020 changed things. Since we were telling people they needed to work from home, and if they couldn't they'd need to contact HR, it really was best if we helped them out a bit more. Not full-on support, but talking through the problem and making a recommendation of how to make things better basically became the norm.