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And then when there are no cashiers and customer service is at an time low someone will say hey let's put dedicated staff on the line! Customers will be happier
by jjm 15y ago
And then when there are no cashiers and customer service is at an time low someone will say hey let's put dedicated staff on the line! Customers will be happier and sales might go up!
Honestly we need to strike a balance.
- RandallBrown 15y agoI absolutely hate dealing with cashiers. I'll wait in a longer self checkout just to avoid them. It seems like they always try to make small talk with me or they're just slow at their job. I just want to get in and out as fast as possible.
- axefrog 15y agoThe point though is to look at why the customer service is needed in the first place. The ultimate user experience is one that never requires the user to seek any support or assistance of any kind. Having human-driven help is of course important while seeking that goal, but as we get closer to it, the need for humans becomes less and less.