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I find this trend particularly ironic as it has come about at the same time as an explosion in the popularity of "user-centered design". It seems like, especial
by npilk 4y ago
I find this trend particularly ironic as it has come about at the same time as an explosion in the popularity of "user-centered design". It seems like, especially on the web, more and more companies are telling themselves they care about the needs of their users, while at the same time designing more and more user-hostile experiences.
I wrote more about this here: https://notes.npilk.com/radically-user-centered https://notes.npilk.com/radically-user-centered
- barnabee 4y agoStrongly agree. A/B testing and equating time spent (“engagement”) and/or money spent with user happiness have a lot to answer for.
- anankaie 4y agoOne problem is that these techniques - as I have seen them applied - are terrible at analyzing multimodal distributions. They will fail to capture small detractors until they pile up into a feeling of the software being user-hostile, because until then the engagement is not dropping, even though its foundations are eroding.