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> smiling customers = satisfaction I think they are right about this one. What's your problem with this?
by m_for_monkey 15y ago
> smiling customers = satisfaction
I think they are right about this one. What's your problem with this?
- lwhi 15y agoOften the customers aren't the end users. I suppose a job can't always be considered to be done well, just because the customer is provided with what they felt they needed. Sometimes the customer is asking for the wrong thing in the first place.
- doktrin 15y agoWhile I can see the reasoning behind this mentality, I have a hard time supporting it unequivocally. Too many times I've come across what really feels like engineer / developer arrogance vis a vis their end users. The notion that the customer "doesn't know what's good for them" has a bizarrely patronizing air to it. If the customer is happy, then the product has done it's job. Doesn't mean it can't be improved - but perfection comes after the customer has quit bitching.