People don’t seem to understand that support is only maybe 30% answering questions. The rest is all about taking actions to override programs and policies. Eit

People don’t seem to understand that support is only maybe 30% answering questions. The rest is all about taking actions to override programs and policies. Either because you don’t trust your customers to do it themselves, or to correct bugs in your process. That’s the last thing you’d trust an Ai to do.