Let’s suppose the author is correct that this new model is less efficient and more expensive to run than a traditional taxi dispatcher. That doesn’t mean a tra

Let’s suppose the author is correct that this new model is less efficient and more expensive to run than a traditional taxi dispatcher. That doesn’t mean a traditional taxi dispatcher can survive in the modern world. Riders would not support a traditional taxi dispatch when they have the option to use a Lyft/Uber style of ride; it is way more convenient for the rider to use an app than a traditional taxi service. Pre-Uber and Lyft, maybe a taxi service had better margins. That is no longer the case in this new market. It doesn’t matter how efficient your business model is if customers don’t want to use your service.