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I communicated with my son's doctor through a system that included a checkbox with label Not Urgent that defaulted to checked. As I submitted an urgent message,
by 83457 4y ago
I communicated with my son's doctor through a system that included a checkbox with label Not Urgent that defaulted to checked. As I submitted an urgent message, I clicked that checkbox and hit submit in quick succession.
Later I went through sent messages and the urgency indicator was opposite of intended on all. I looked at the form more closely and realized that the label was actually indicating what clicking the checkbox would change the state to, so clicking indicated it was not urgent.
I emailed the company about the confusing behavior and received no response.
- efortis 4y ago[x] Set as Urgent Having a verb helps. Here'a blog post with more examples, and tips for checkboxes. https://blog.uidrafter.com/guidelines-for-checkboxes https://blog.uidrafter.com/guidelines-for-checkboxes
- 83457 4y agoJust to clarify, when the checkbox is checked the label is "Not Urgent" and the message is considered urgent. When it is unchecked the label becomes "Urgent" and the message is not considered urgent.