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I feel like they forgot to highlight the additional features Lyft brings to the table that the phone operator model doesn’t: safety. When Lyft and uber first l
by itake 4y ago
I feel like they forgot to highlight the additional features Lyft brings to the table that the phone operator model doesn’t: safety.
When Lyft and uber first launched, passengers and drivers were raping, murdering, and robbing each other. Both companies quickly added safety controls to ban repeat offenders and keep everyone safe on the platform.
With a phone call model, you can’t effectively police the passengers.
- miguelazo 4y agoWith a phone call model, you can still select your drivers more carefully. Remember that Uber and Lyft actually left the Austin market because they refused to comply with basic best practices for ensuring passenger safety-- like submitting drivers to fingerprint checks.
- namdnay 4y agoYou can. But did they?
- miguelazo 4y agoYes. Depends on the market, but in NYC you need fingerprints AND a drug test. https://portal.311.nyc.gov/article/?kanumber=KA-03043 https://portal.311.nyc.gov/article/?kanumber=KA-03043
- itake 4y agoWhat about driver safety? How does fingerprinting the driver reduce criminal passengers from calling an Uber to rob?
- brianwawok 4y agoIn NYC def got a Lyft where the driver and the car didn’t match who showed up. “Oh my car broke borrowed my cousins”. Reported it but sure it happens at least somewhat. At least there is a process, unlike bad cab drivers.
- itake 4y agoyep. Many times it's because the driver was banned and is renting someone else's account. Definitely don't get in that vehicle.
- jrochkind1 4y agoDoesn't seem to be working. > Uber and Lyft Drivers Are Being Carjacked and Thieves Are Then Robbing Passengers They Pick Up [in Baltimore, where I live] https://sfist.com/2022/12/02/uber-drivers-are-being-carjacked-and-thieves-are-then-robbing-passengers-they-pick-up/ https://sfist.com/2022/12/02/uber-drivers-are-being-carjacke...
- kube-system 4y agoI think the question is not whether the number is non-zero, but how it compares to taxis.
- deleted 4y ago[deleted]
- itake 4y agoThis technology reduces repeat offenders, because you need to selfie-verify before you use the app. Banned users can't come back on to create accounts. Also, the selfie verification reduces crime b/c criminals are less comfortable to commit a crime once the app has their image. It's not a perfect system, but as a driver, I would trust it more than no system that taxi companies have.