I've used both Rackspace and Slicehost in production settings, and they both have their drawbacks and advantages. We moved to the 'premiere rails hosting provi

I've used both Rackspace and Slicehost in production settings, and they both have their drawbacks and advantages. We moved to the 'premiere rails hosting provider' (I won't say which one, but it's the current one, not the old one) and after moving to their 'managed' environment I realised that the grass isn't always greener. Rackspace were not able to manage our application, but it's been more effort having to manage the managers so to speak, verify everything they did, and now we have a significantly more complicated setup. In short, trying not to go off topic, I found Rackspace to be quite damn good at what they did (hardware, and provisioning). I could get a new box up and going in 24-48 hours with them, built to my specifications and sealed and delivered. The current premier provider take 'up to a week' to provision us a new VPS web slice, go figure.