"Every single week we receive requests to create a 'one-stop shop', a 'hub', a 'single front door' or a 'portal'. We often wonder whether we're expecting collea

"Every single week we receive requests to create a 'one-stop shop', a 'hub', a 'single front door' or a 'portal'. We often wonder whether we're expecting colleagues to open the single front door or step through the portal and find themselves in the one-stop shop. In nine out of 10 cases, what people really want is some new pages on our intranet."