4 ms·
The optimist in me thinks it could be a good thing. I imagine the vast majority of support queries that a big company gets are from non-technical users who need
by pedrovhb 4y ago
The optimist in me thinks it could be a good thing. I imagine the vast majority of support queries that a big company gets are from non-technical users who need help with trivial things, and ChatGPT has been excellent, in my experience, at explaining things simply with the right caveats. If the implementation makes it easy to override the bot and get to a human, it could unclog the support lines from easily solvable requests sufficiently to be a net positive.
P.S.: The IT Crowd did it first: https://youtu.be/5UT8RkSmN4k?t=17 https://youtu.be/5UT8RkSmN4k?t=17