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This has really left me cold. I love Slicehost, and have received nothing but great service and support from them. Their articles are indispensable, and their
by buro9 18y ago
This has really left me cold.
I love Slicehost, and have received nothing but great service and support from them. Their articles are indispensable, and their control panel is simply world class.
What I dislike is Rackspaces shady pricing practise, the fact that whenever I've dealt with Rackspace as I've come away with quotes that were wildly excessive, and generally the view that Rackspace are a large company focused on new sales through hard-selling practises rather than focusing on customer service and their existing customer base.
To me, Rackspace are the most-reputed of a very bad bunch (the best of the worst). Slicehost are the shining star of a new breed (the best of the best).
As a Slicehost customer I really do not want to see Slicehost become anything like Rackspace, at all. Instead I want to see the opposite, Rackspace become more like Slicehost. But will that happen? Well... did the Slicehost guys get Rackspace board seats? There's your answer.
I'll wait and see, but whilst I had loyalty to Slicehost and the people there I won't feel loyalty towards Rackspace. Should I feel any affect on the service I receive, through price increase, impact on backups, downtime, etc... I'll jump.
As others have said: DON'T FUCK IT UP, RACKSPACE.
Not least because with this many entrepreneurs here with growing ventures, it might not be the wisest business decision to piss them all off.