They are OK, they have good ticket response times. However, they did 2 things that annoyed me: 1. The default Debian OS load I specified, had their custom /et

They are OK, they have good ticket response times. However, they did 2 things that annoyed me: 1. The default Debian OS load I specified, had their custom /etc/apt/sources.list. So when I spec'ed Debian 5 (for compatiblity with specific stuff I had to run), then ran "apt-get update && apt-get upgrade" -- it automatically upgraded everything to Debian 6. Not cool. 2. They buy bandwidth from cheaper providers like He.net, Cogent, and I think some other provider. They may not be as low-latency and as well-connected as you like. I have servers in the NorthEast on Level3 - bandwidth between JoesDC and this location was unusable (under 1Mbps). However, I did open a ticket and gave them traceroutes, pings, etc. and a few days later it was fixed, I can now get over 30Mbps between the 2 locations. But, you might never know what response times are for your clients, as you can't measure speed from their end.