The reason I brought that specific thing up is that it's not an isolated thing. It happens over and over in complex situations when the system is top-heavy in i

The reason I brought that specific thing up is that it's not an isolated thing. It happens over and over in complex situations when the system is top-heavy in its steering. In any complex situation, you need to have people on the ground with the trust and authority and safety to do what they think is best, precisely because of the reasons you mention with the chaos and delayed communications, and so on.