3 ms·
Yes, agreed, this method can work, but it isn't magic. I kind of lumped that in with "cost cutting", because in almost every case it results in a lower quality
by andrewla 4y ago
Yes, agreed, this method can work, but it isn't magic. I kind of lumped that in with "cost cutting", because in almost every case it results in a lower quality of service. Supply and demand operates on the margins; even though a lot of customers don't value the services, enough might to cut into your income, at least over time, and risk sacrificing some customer goodwill.
- ghaff 4y agoOh. I agree self-service, for example, can either be generally better than dealing with a person (e.g. getting cash at an ATM) or something of a mixed bag (self-service checkout). However, cutting back on room service seems like a general win especially if you'll service rooms on request. After all, there's such a thing as serviced apartments that explicitly only service once a week unless you pay for more.