I've seen this problem before. While it's not a smart design, it usually works. Your racks are likely not pushed all the way into the dishwasher. It's possibly

I've seen this problem before. While it's not a smart design, it usually works. Your racks are likely not pushed all the way into the dishwasher. It's possibly an installation problem; if the dishwasher is not level, gravity will pull the racks towards the door. Try adjusting the feet under the kickplate to raise the front of the dishwasher.