No, it means that when housekeeping fails to clean a room, for whatever reason, he can't rent it out. The people losing their minds and screaming at him is wha

No, it means that when housekeeping fails to clean a room, for whatever reason, he can't rent it out. The people losing their minds and screaming at him is what happens when something else that isn't quite to their satisfaction happens. Like, say, the hotel requiring a deposit and a major credit card and ID to book a room.