Yup. It's all about crap reduction. Nobody wants to deal with stupid shit. Most grown-ups understand life involves the occasional bit of excrement and can de

Yup. It's all about crap reduction. Nobody wants to deal with stupid shit. Most grown-ups understand life involves the occasional bit of excrement and can deal with it. One of the biggest mistakes I see managers make is failing to view people as people. The shit flowing downhill is a symptom and not a given fact of life.