"they don't even accept a failing product from apple" I don't think that is true at all. - When the battery life on the iPhone was dismal, Apple was first to

"they don't even accept a failing product from apple" I don't think that is true at all. - When the battery life on the iPhone was dismal, Apple was first to be blamed. Nobody even questioned user behaviour. It was Apple that was at fault full stop. - "Antennagate" was mixed, but a significant number of people immediately blamed Apple for the antenna design. - The leaky iPad screens were Apple's fault from the start. Nobody blamed the users for that one either. In this case, a loud fan most likely is a result of the user. If it were a PC made by a random vendor, the same questions would be asked first.