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Is this one of those times where you have to make a really tough choice for your customers (ie, not just today’s customers but a larger set of potential future
by dmix 4y ago
Is this one of those times where you have to make a really tough choice for your customers (ie, not just today’s customers but a larger set of potential future customers)?
Highly vocal users aren’t always the ones you should listen to.
- baridbelmedar 4y agoSure, but they might be the ones paying your salary today. So hard to ignore the group of people who keep you afloat? :)
- achow 4y agoAll the silent ones are perhaps paying the salary, bonus and free food.
- senko 4y agoWe could definitely see both use cases as valid. It's one of those questions that doesn't have a definitive right answer. A trivial example off the top of my head, zoom-relative widths/sizes are super useful in mind mapping and similar activities where you want to "zoom in" (excuse the pun) to a sub-topic and "zoom-out" to see the overall picture. 1000x zoom is useless if your pen stroke is width of the screen. A counter example is from GP. We tried to listen to, but not blindly follow, what our (vocal) users were telling us. I'm stressing "vocal" here not because they were obnoxious - just cognizant of the fact that the silent majority is, well, silent. Hopefully the vocal ones are a good proxy, but that isn't always the case.