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The truth is that there isn't any consumer-grade telecoms/ISP provider that doesn't have awful support. You need to go enterprise-grade for any kind of competen
by Nextgrid 4y ago
The truth is that there isn't any consumer-grade telecoms/ISP provider that doesn't have awful support. You need to go enterprise-grade for any kind of competent support, but the prices will follow as well. Only exception to this would be A&A when it comes to DSL, which offers great & competent service at somewhat affordable prices: https://www.aa.net.uk https://www.aa.net.uk
Your best course of action is to never sign up to a contract (use the 30-day rolling plans) and be ready to switch at the slightest issue. For home/fixed-line, consider having 2 providers for redundancy so you don't lose connectivity while switching.
- MDTHLN 4y agoIn regards to ISP’s, I’ve had a lot of luck with some of the new fibre networks. HyperOptic (who run their own networks) and Zen Internet (CityFibre) have both been excellent for me.
- mhandley 4y agoI've been a happy customer of A&A for 18 years now - you do pay a little more, but well worth it for the unfiltered service and excellent tech support on the very rare occasion I've had a problem.
- nsteel 4y agoNo, that is not true. Like the other commenter here, I used Hyperoptic at my previous flat and they were brilliant. If they had coverage at my new place I'd sign up again in an instant