This is what it said > On home loans, the CFPB said the bank improperly denied mortgage modifications over a seven-year span, with some customers losing their

This is what it said > On home loans, the CFPB said the bank improperly denied mortgage modifications over a seven-year span, with some customers losing their homes. This says it started in 2011 (maybe earlier). If they already had a mortgage, in a good labor and good housing market, I doubt that many people actually lost their homes who wouldn't lose them anyway. Mortgage modifications are for people already behind on their payments.