Question: if she purchased the ticket under her own name and she held a valid ticket upon entry to the venue, would it be fraud if one doesn’t get access to the

Question: if she purchased the ticket under her own name and she held a valid ticket upon entry to the venue, would it be fraud if one doesn’t get access to the event? Even more so if she doesn’t get a full refund? One would presume that there would be measures in place during checkout that would inhibit transactions that go against their policies to not go through.