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This isn't even slightly funny. I know several people who your neglectful ownership has caused a lot of trouble, on top of you ghosting them, and I've had to ta

by gwern 4y ago

This isn't even slightly funny. I know several people who your neglectful ownership has caused a lot of trouble, on top of you ghosting them, and I've had to take to actively warning people away from Pinboard - even as you raise your prices with the promise of fixing Pinboard's rot. [NARRATOR: "He did not keep his promise."] If you are burntout and emotionally aversive to doing anything about it, well, it happens to the best of us, but at least have the personal maturity to acknowledge that you have moved on, and put someone else who gives a damn in charge (or sell it). You're doing the same dog-in-the-manger thing to Pinboard you criticized others like Delicious for doing.

benrapscallion 4y ago
As predicted, he responded with his usual snark implying what recourse do you (the customer) have? And last time I mentioned the website being in shambles, he contested that claim. He is not traveling in a place without internet: he reads every comment that is posted about him or pinboard here.
- Tomte 4y ago
  > what recourse do you (the customer) have? Credit card chargeback. If you were prudent enough to pay by credit card. That did the trick for me. After I proved to my bank's satisfaction the fraudulent behavior (what was promised on his web site: screen shot, refund offer on his web site: screen shot, several emails without reply: attachment, HN and Reddit threads: screenshot) and after my bank sent me a message that the chargeback was approved, I suddenly got a refund message from Pinboard shortly thereafter. I guess merchants get a last chance warning by VISA or so?
  - toomanyrichies 4y ago
    This is the solution. Too many chargebacks and his business will be classified as high-risk by credit card processing companies, and his ability to do business could be jeopardized.[1] If other, lesser measures have failed to make him treat his customers with respect, affecting his livelihood might do the trick. 1. https://www.firstcardpayments.com/what-happens-to-your-business-if-you-have-too-many-chargebacks/ https://www.firstcardpayments.com/what-happens-to-your-busin...
uniqueuid 4y ago
Although you have to admit that we are in a timeline where "funny" has taken on a dramatically different meaning. And since some of the largest corps out there (Google) are not doing any better, I'd feel bad blaming the one single guy who's honestly trying.
- gwern 4y ago
  > I'd feel bad blaming the one single guy who's honestly trying. The point here is that he's not honestly trying; he's neither of those words.
  - uniqueuid 4y ago
    In this year, my base assumption is that everyone's trying, even if it's just trying not to psychologically decompose.
- Tomte 4y ago
  He's not honestly trying. He used to. For years. That was when he was honestly trying (and succeeding). Today he's taking on new customers and their money, despite knowing full well that archiving (the premier feature) and sometimes also export has not worked for many users for several years now, with zero communication. He then pops up in all those HN threads, doesn't say anything about the problems at all, but makes jokes and dismissive comments. That's the only life sign his customers get. And every time in these threads there are bystanders like you who try to give the benefit of the doubt (and thereby minimize the problems caused for many users). Honorable in principle. Honestly, I understand that you don't want to pile on when you don't have first hand info, but maybe try not to pick sides then?
  - tollamizen 4y ago
    Never trust an easter-european, man. If they haven't scolded you, yet, then you see the rhyming-with-new'ish monetary tactics they use. Lost all hope in this [pinboard/pin-bor'ed; but please-give-me-moneys]individual permanently. Never again! It's always the same!

by gwern 4y ago

benrapscallion 4y ago

As predicted, he responded with his usual snark implying what recourse do you (the customer) have? And last time I mentioned the website being in shambles, he contested that claim. He is not traveling in a place without internet: he reads every comment that is posted about him or pinboard here.

Tomte 4y ago
> what recourse do you (the customer) have? Credit card chargeback. If you were prudent enough to pay by credit card. That did the trick for me. After I proved to my bank's satisfaction the fraudulent behavior (what was promised on his web site: screen shot, refund offer on his web site: screen shot, several emails without reply: attachment, HN and Reddit threads: screenshot) and after my bank sent me a message that the chargeback was approved, I suddenly got a refund message from Pinboard shortly thereafter. I guess merchants get a last chance warning by VISA or so?
- toomanyrichies 4y ago
  This is the solution. Too many chargebacks and his business will be classified as high-risk by credit card processing companies, and his ability to do business could be jeopardized.[1] If other, lesser measures have failed to make him treat his customers with respect, affecting his livelihood might do the trick. 1. https://www.firstcardpayments.com/what-happens-to-your-business-if-you-have-too-many-chargebacks/ https://www.firstcardpayments.com/what-happens-to-your-busin...

uniqueuid 4y ago

Although you have to admit that we are in a timeline where "funny" has taken on a dramatically different meaning. And since some of the largest corps out there (Google) are not doing any better, I'd feel bad blaming the one single guy who's honestly trying.

gwern 4y ago
> I'd feel bad blaming the one single guy who's honestly trying. The point here is that he's not honestly trying; he's neither of those words.
- uniqueuid 4y ago
  In this year, my base assumption is that everyone's trying, even if it's just trying not to psychologically decompose.
Tomte 4y ago
He's not honestly trying. He used to. For years. That was when he was honestly trying (and succeeding). Today he's taking on new customers and their money, despite knowing full well that archiving (the premier feature) and sometimes also export has not worked for many users for several years now, with zero communication. He then pops up in all those HN threads, doesn't say anything about the problems at all, but makes jokes and dismissive comments. That's the only life sign his customers get. And every time in these threads there are bystanders like you who try to give the benefit of the doubt (and thereby minimize the problems caused for many users). Honorable in principle. Honestly, I understand that you don't want to pile on when you don't have first hand info, but maybe try not to pick sides then?
- tollamizen 4y ago
  Never trust an easter-european, man. If they haven't scolded you, yet, then you see the rhyming-with-new'ish monetary tactics they use. Lost all hope in this [pinboard/pin-bor'ed; but please-give-me-moneys]individual permanently. Never again! It's always the same!