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Ask HN: Craziest/weirdest requests around “Data” you got from your users
I am looking to hearing from you stories about crazy/weird requests/questions you received from your prospects/customers/users and how did it end up affecting your relationship with them (e.g. deals that were lost, churn, time to close deals, etc.)
I found it good to give an example of what I am referring to here so let’s imagine some HR kinda startup that has a prospect who has employees both in the US and Europe -> the prospect sends a query to the vendor asking whether they can keep their European-based employee’s data in a European region and their US-based employee’s data in a respective US region. (The vendor cannot support that -> the deal is closed-lost)
I be interested in hearing more stories like ^ that one, and how you ended up handling them (or have not)
- mtmail 4y agoSome users think they can track the location of phones using our API. Apparently there's a youtube video of somebody doing it. "Just enter the phone number and receive the exact location". It's not a feature we have, not in the documenation and I don't think anybody else has that feature either. Do you (anybody) really think there's just a free API on the internet that gives you the precise location of somebody's phone? Anyway, that leads to regular user complains, some users are angry at us.
- talboren 4y agoMmm, interesting.. may I ask what is it specifically that your company does? Would your users (or is it customers?) be “calmer” if they could potentially see and control the data you keep on them? Are those complains/anger leads to churn?