4 ms·

If they were charging for ACH payments I could understand the outrage. But passing through some of the credit card fees they pay hardly seems to be a capital o

If they were charging for ACH payments I could understand the outrage. But passing through some of the credit card fees they pay hardly seems to be a capital offense. The only reason you don't see lots of companies passing through the cost is that their agreement with VISA et al forbids passing through the cost (which is why this is characterized as a convenience fee and is not exactly equal to the credit card fees they pay). Simply put, there are more important things to complain about than this.

ericabiz 15y ago
The problem is, they don't charge for recurring credit card payments. Only one-time. And as someone who's signed a lot of merchant account agreements, there aren't different charges from Visa/MC/Amex for recurring payments vs. one-time. The fees are the same--this is just a ripoff from Verizon.
- jauer 15y ago
  We (ISP) switched from authorize.net to ippay because they had much better rates on recurring payments. They claim to be able to process with a telco/recurring flag that has much lower fees. All I know is our fees went down a lot: www.ippay.com/index.php?q=ippay Might explain why vzw wants to push people to recurring payments.
- natrius 15y ago
  Customers who have recurring payments set up are undoubtedly cheaper to service than one-time payers. They're less likely to fall behind on their bills, and getting customers to pay up after the fact costs money. This sounds like a reasonable charge to incentivize recurring payments.
  - tzs 15y ago
    A recurring payment, though, is more likely to fail. For instance, if a card is at the limit, a recurring payment simply fails, and then you've got to find some way to notify the customer that they need to address the issue. Someone coming to your site to pay his bill, on the other hand, gets notified right away if there is a problem and so can get right on addressing it. Also, when people get new cards they often forget to update places that have the card on file, leading to much hassle for the vendor. Another advantage of customers who are paying month-by-month at your site--you have up sell opportunities that you don't have with customers who are on recurring billing. For a service that the customer considers to be reasonably high priority, I suspect that the combination of less billing attempt failures and the extra money from up sell attempts make the month-by-month manual customers actually cost less to deal with then the recurring customers.
- ams6110 15y ago
  Though I agree with the GP, I don't understand how one-time online payments cost them any more than recurring ones.

ericabiz 15y ago

The problem is, they don't charge for recurring credit card payments. Only one-time. And as someone who's signed a lot of merchant account agreements, there aren't different charges from Visa/MC/Amex for recurring payments vs. one-time. The fees are the same--this is just a ripoff from Verizon.

jauer 15y ago
We (ISP) switched from authorize.net to ippay because they had much better rates on recurring payments. They claim to be able to process with a telco/recurring flag that has much lower fees. All I know is our fees went down a lot: www.ippay.com/index.php?q=ippay Might explain why vzw wants to push people to recurring payments.
natrius 15y ago
Customers who have recurring payments set up are undoubtedly cheaper to service than one-time payers. They're less likely to fall behind on their bills, and getting customers to pay up after the fact costs money. This sounds like a reasonable charge to incentivize recurring payments.
- tzs 15y ago
  A recurring payment, though, is more likely to fail. For instance, if a card is at the limit, a recurring payment simply fails, and then you've got to find some way to notify the customer that they need to address the issue. Someone coming to your site to pay his bill, on the other hand, gets notified right away if there is a problem and so can get right on addressing it. Also, when people get new cards they often forget to update places that have the card on file, leading to much hassle for the vendor. Another advantage of customers who are paying month-by-month at your site--you have up sell opportunities that you don't have with customers who are on recurring billing. For a service that the customer considers to be reasonably high priority, I suspect that the combination of less billing attempt failures and the extra money from up sell attempts make the month-by-month manual customers actually cost less to deal with then the recurring customers.
ams6110 15y ago
Though I agree with the GP, I don't understand how one-time online payments cost them any more than recurring ones.