3 ms·
> It is our expectations on timelines that create a perception of late delivery. Important point! I like to say it is not the delivery that is late, it is the
by bazoom42 4y ago
> It is our expectations on timelines that create a perception of late delivery.
Important point! I like to say it is not the delivery that is late, it is the deadline that is wrong. It doesn’t change reality if the customer expected the delivery earlier, but it frames the cause better.