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The complexity of the process of causing loss to another does not absolve you from it.

• benjaminwootton 4y ago
  It certainly mitigates it. I have many years of experience with AWS and installed Databricks, an off the shelf product through their SaaS portal. I certainly feel less responsible and more aggrieved when that situation costs me a lot of money than in the $200 wine example.
• kelnos 4y ago
  That doesn't really matter, though. A cloud provider would likely have different motives and apply a different calculus to the decision of whether or not to offer a refund in a case like this, than a restaurant would over a bottle of expensive wine. Amazon is thinking about customer retention and growth, and about the goodwill lost in refusing such a request. The restaurant is thinking about the likelihood that someone is just trying to get out of paying for something for which they did actually understand the cost.