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Analytics for Restaurants

1 points by restauranteur 15y ago

Why is it that nobody have made this? There are literally millions of restaurants out there - No service offer an analytic tool that will help you measure different sets of data in order to improve; if you can measure it you can manage it. Or is it that I am not aware of any decent application that already do this?

taylorbuley 15y ago
There are plenty of metrics for traditional e-commerce, to which I think ordering online is becoming more and more similar. I like to chat up local resteraunteurs because I'm looking for someone to give me access to raw small business data I can use as real fodder for my R programming learning (the idea is someone gives me data to play with and I see if I can find any insights). One thing I've heard about data is either non-electronic or they are locked up by vendors who tie software to hardware and make everything sell-up and add-on. That said, OpenTable is a relative newcomer and seems to be in the best position to offer those services. From what I understand one of the big pillar of OpenTable's business model is the software/booking suite that runs on a terminal in the resteraunt (which is how they can book availability remotely). Unfortunately, OpenTable doesn't have an API yet and since it's a public company we can probably assume they will be very cautious about API development that they might perceive as a revenue cannibalization threat (see Twitter).
- restauranteur 15y ago
  I want to be able to infer and extrapolate from buying behavior. Suppose a customer buys at 1300hrs a certain plate, then at 1545hrs the same customer comes back for ice cream. Can I offer something specific for this customer? Can I award him for coming every day? How can I personalize his experience as a customer more? This of course, would be easier on a place that only have 2-5 customers, but alas, restaurants are usually rather crowded. Basically it's a Basecamp style web-app that needs to get done. For poker it's called PokerTracker. I am looking for RestaurantTracker.

1 points by restauranteur 15y ago

taylorbuley 15y ago

There are plenty of metrics for traditional e-commerce, to which I think ordering online is becoming more and more similar. I like to chat up local resteraunteurs because I'm looking for someone to give me access to raw small business data I can use as real fodder for my R programming learning (the idea is someone gives me data to play with and I see if I can find any insights). One thing I've heard about data is either non-electronic or they are locked up by vendors who tie software to hardware and make everything sell-up and add-on. That said, OpenTable is a relative newcomer and seems to be in the best position to offer those services. From what I understand one of the big pillar of OpenTable's business model is the software/booking suite that runs on a terminal in the resteraunt (which is how they can book availability remotely). Unfortunately, OpenTable doesn't have an API yet and since it's a public company we can probably assume they will be very cautious about API development that they might perceive as a revenue cannibalization threat (see Twitter).

restauranteur 15y ago
I want to be able to infer and extrapolate from buying behavior. Suppose a customer buys at 1300hrs a certain plate, then at 1545hrs the same customer comes back for ice cream. Can I offer something specific for this customer? Can I award him for coming every day? How can I personalize his experience as a customer more? This of course, would be easier on a place that only have 2-5 customers, but alas, restaurants are usually rather crowded. Basically it's a Basecamp style web-app that needs to get done. For poker it's called PokerTracker. I am looking for RestaurantTracker.