Yes. I'm sure weve all had an issue with a company, and in their communications, theyve been polite and used the 'right' words, but in the end you know they ar

Yes. I'm sure weve all had an issue with a company, and in their communications, theyve been polite and used the 'right' words, but in the end you know they are basically fobbing you off, and refusing to sort the problem. the issue isn't the words, the issue is the attitude. for me the issues would come in around how they perceive me. you could say that language used is indicative of that, but I disagree, polite words are often used to be very impolite. It takes very little time to assess someones perception, so I really don't see the utility in making people use 'correct' words.