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> Any tips on how I can resolve this? Use Lyft instead and don't support a company that treats you like garbage. I did the same when they charged me $9.99 USD

> Any tips on how I can resolve this? Use Lyft instead and don't support a company that treats you like garbage. I did the same when they charged me $9.99 USD and then refunded me $9.99 CAD. (CAD is worth ~27% less at the moment)

paulluuk 4y ago
This makes me think that if it works one way, it might also work the other way. I.e. find a way to pay them in CAD and then refund in USD.
Bilal_io 4y ago
Agreed, it's not like we don't have alternatives. UberEATS didn't honor a buy 1 get 1 free promo and I ditched them (after I spoke with customer service) along with Uber ride.
- oblio 4y ago
  We don't always have alternatives. Lyft is not present in a lot of places, a lot of places don't have good apps for taxis, etc. These aggregators are a plague. Due to their scale and attacks from abusers, they won't disclose anything if you contact support. So you're just abandoned on the wayside...
  - ThunderSizzle 4y ago
    Perhaps just go back to a traditional taxi then? It might cost more, but if you need support, you call their number and get a real person rather than a robot that's sole job is to get you to give up.
    - ceejayoz 4y ago
      > It might cost more, but if you need support, you call their number and get a real person rather than a robot that's sole job is to get you to give up. It's been a few years, but my last experience with a taxi dispatcher was them saying "well, what am I supposed to do about it?" when mine was 45 minutes late for my pre-scheduled ride to the airport. Reaching a human isn't a guarantee of non-robotic support.
mschild 4y ago
Lyft has unfortunately no where near the global presence that Uber has. In fact, I'm not even sure they operate anywhere outside of North America.
- _plg_ 4y ago
  Indeed they don't. https://www.lyft.com/rider/cities https://www.lyft.com/rider/cities
weberer 4y ago
Came here to past just that. Also since the advent of Uber, local taxi services got a fire lit under them, and now many have their own app with up front pricing and route planning.
- nailer 4y ago
  Here in London (obviously YMMV) black cabs have an app, but they're also still routinely doing things like pretending their card machine isn't working. Not saying that people should user Uber / Lyft etc, just that all private transport is a bit shady.
  - ceejayoz 4y ago
    > pretending their card machine isn't working "Bummer, I don't carry cash" tends to fix this quickly.
    - rockinghigh 4y ago
      Not really. Some drivers will insist on driving you to an ATM.
      - ceejayoz 4y ago
        At which point you file a complaint with TFL.
  - rockinghigh 4y ago
    I've had that experience of "broken credit card machine" in multiple countries including US, France, and Italy. That's why I use Uber when I can. I don't want to feel kidnapped by a taxi driver who insists in driving to an ATM.
    - throw__away7391 4y ago
      This happened to me, but the ATM wasn't working. Suddenly their credit card machine started working again.
nklmilojevic 4y ago
Daily warning that not everyone lives in the USA and sometimes there are no alternatives to Uber in certain countries.
- gregoriol 4y ago
  How did people move around in those countries before 2010?
  - nklmilojevic 4y ago
    By taxis that got deprecated by Uber because taxi costs more, and you are not certain which price will it be in the end, and for convenience. Now if you want to get a car to get you somewhere you have to get an Uber; otherwise you will be waiting for quite a while. It is not a reality I like, but it is a reality in some countries.
  - reaperducer 4y ago
    How did people move around in those countries before 2010? Taxis. But those were put out of business by Uber.
CGamesPlay 4y ago
I actually had to uninstall Lyft after they kept sending me marketing push notifications that couldn't be turned off. It's not reasonable to disable notifications for Lyft, so the whole app had to go.
- dvngnt_ 4y ago
  on android there's usually categories of notifications
- dpkirchner 4y ago
  Uber does this as well. I only install it when I need a ride somewhere.
LeifCarrotson 4y ago
Do you think that Lyft would not do this? OP wrote: > I don't get how a ride hailing company thinks [it's] cool to behave like a bank. Rather than "bank," they could have written "global corporation" without sacrificing accuracy. When you have billions of customers, each worth a small amount, problems with fraud that cost a much larger amount, and an algorithmic moderation toolset... the logical, financially-obvious outcome is treating individual customers who are inadvertently harmed by that automatic moderation like garbage.

paulluuk 4y ago

This makes me think that if it works one way, it might also work the other way. I.e. find a way to pay them in CAD and then refund in USD.

Bilal_io 4y ago

Agreed, it's not like we don't have alternatives. UberEATS didn't honor a buy 1 get 1 free promo and I ditched them (after I spoke with customer service) along with Uber ride.

oblio 4y ago
We don't always have alternatives. Lyft is not present in a lot of places, a lot of places don't have good apps for taxis, etc. These aggregators are a plague. Due to their scale and attacks from abusers, they won't disclose anything if you contact support. So you're just abandoned on the wayside...
- ThunderSizzle 4y ago
  Perhaps just go back to a traditional taxi then? It might cost more, but if you need support, you call their number and get a real person rather than a robot that's sole job is to get you to give up.
  - ceejayoz 4y ago
    > It might cost more, but if you need support, you call their number and get a real person rather than a robot that's sole job is to get you to give up. It's been a few years, but my last experience with a taxi dispatcher was them saying "well, what am I supposed to do about it?" when mine was 45 minutes late for my pre-scheduled ride to the airport. Reaching a human isn't a guarantee of non-robotic support.

mschild 4y ago

Lyft has unfortunately no where near the global presence that Uber has. In fact, I'm not even sure they operate anywhere outside of North America.

_plg_ 4y ago
Indeed they don't. https://www.lyft.com/rider/cities https://www.lyft.com/rider/cities

weberer 4y ago

Came here to past just that. Also since the advent of Uber, local taxi services got a fire lit under them, and now many have their own app with up front pricing and route planning.

nailer 4y ago
Here in London (obviously YMMV) black cabs have an app, but they're also still routinely doing things like pretending their card machine isn't working. Not saying that people should user Uber / Lyft etc, just that all private transport is a bit shady.
- ceejayoz 4y ago
  > pretending their card machine isn't working "Bummer, I don't carry cash" tends to fix this quickly.
  - rockinghigh 4y ago
    Not really. Some drivers will insist on driving you to an ATM.
    - ceejayoz 4y ago
      At which point you file a complaint with TFL.
- rockinghigh 4y ago
  I've had that experience of "broken credit card machine" in multiple countries including US, France, and Italy. That's why I use Uber when I can. I don't want to feel kidnapped by a taxi driver who insists in driving to an ATM.
  - throw__away7391 4y ago
    This happened to me, but the ATM wasn't working. Suddenly their credit card machine started working again.

nklmilojevic 4y ago

Daily warning that not everyone lives in the USA and sometimes there are no alternatives to Uber in certain countries.

gregoriol 4y ago
How did people move around in those countries before 2010?
- nklmilojevic 4y ago
  By taxis that got deprecated by Uber because taxi costs more, and you are not certain which price will it be in the end, and for convenience. Now if you want to get a car to get you somewhere you have to get an Uber; otherwise you will be waiting for quite a while. It is not a reality I like, but it is a reality in some countries.
- reaperducer 4y ago
  How did people move around in those countries before 2010? Taxis. But those were put out of business by Uber.

CGamesPlay 4y ago

I actually had to uninstall Lyft after they kept sending me marketing push notifications that couldn't be turned off. It's not reasonable to disable notifications for Lyft, so the whole app had to go.

dvngnt_ 4y ago
on android there's usually categories of notifications
dpkirchner 4y ago
Uber does this as well. I only install it when I need a ride somewhere.

LeifCarrotson 4y ago

Do you think that Lyft would not do this? OP wrote: > I don't get how a ride hailing company thinks [it's] cool to behave like a bank. Rather than "bank," they could have written "global corporation" without sacrificing accuracy. When you have billions of customers, each worth a small amount, problems with fraud that cost a much larger amount, and an algorithmic moderation toolset... the logical, financially-obvious outcome is treating individual customers who are inadvertently harmed by that automatic moderation like garbage.