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What I hate the most about subscriptions is that if the provider gets big enough, their practices degenerate to what the telecom industry is doing. Trying to u
by Tade0 4y ago
What I hate the most about subscriptions is that if the provider gets big enough, their practices degenerate to what the telecom industry is doing.
Trying to unsubscribe? Here's a long and convoluted process to do that, which might not work, so you'll end up paying for a few months more. Unhappy about that? Go ahead and sue us for those €50 you lost. We're breaking the law by doing this? Seriously, do it. We have lawyers.
Also: Here's your updated contract(and updated pricing) into which we shanghaied you because you didn't say no. Naturally there's an early cancellation fee which is too high to be worth it.
I remember having to set the limit on my card to almost zero so that I wouldn't be charged for a service I cancelled via snail mail, because that was the only way to do it. I kept getting notifications about failed payments until my card expired.
Hilariously enough a year later when I asked the person in this provider's booth if I had any outstanding payments she said there was only the cancellation fee of €25.
Had I not set the limit my card would have been charged with payments that weren't even in the system.