If it's purely a subscription service then that's fine. What bugs me is selling a software or hardware product for an up-front purchase price, but then disablin

If it's purely a subscription service then that's fine. What bugs me is selling a software or hardware product for an up-front purchase price, but then disabling it by discontinuing a cloud service that it depends on. In those cases I think customers should have some kind of recourse, either as a refund or by allowing them to "unbrick" the device themselves with something self-hosted. For example, if Philips decides to shut down the Hue servers, I think they should be required to make enough technical information available so people who bought Hue products can keep using them. An example of a company voluntarily taking the refund option is Google Stadia. They're shutting down the online service, which will effectively brick all the hardware, and also render purchased software unusable. But they're fully refunding everyone's purchases. It's not clear they legally have to though; perhaps they could've just screwed over everyone who bought the products. I assume there would've been lawsuits to try to sort that out.