No. They sell product profitably. Who am I to say they're wrong? Same with their customers using the product profitably. If they develop a business need to avo

No. They sell product profitably. Who am I to say they're wrong? Same with their customers using the product profitably. If they develop a business need to avoid similar issues before they happen, then the answer would be yes. The work they unwittingly skipped (like design for environment) and struggled with (diagnosing an environment problem) are the daily tasks for many people, so they obviously don't have one of those people.