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> But then again, I'm not above upvoting anything that hurts Stripe. Why? What did they do to you?

noduerme 4y ago
Nothing. I've never been foolish enough to use them or direct a small business client towards using them. If I had been, based on this and a vast array of other similar complaints on this board and based on their business model that bundles transactions and balances merchant risk for gateways, I suppose that would be my own fault. But I do find them to be scummy as fuck, so I'm fine with them being taken down among the tech savvy - that is, people reading this board who may be in a position to recommend against clients using them as a processor.
- quelltext 4y ago
  I was curious to learn how you came to your stance and it seems to be entirely fueled by these fake reports and complaints. I mean, I'm pretty sure they are giving some people unintentionally a bad time once in a while but I don't have evidence that they are "scummy". And really we shouldn't just swallow whatever people write here. Like the current submission seems to be turning out to be fake (see other comments).
  - noduerme 4y ago
    This submission does strike me as highly questionable (especially with the reddit references and the "challenge" to HN, as I pointed out). Which is exactly why HN shouldn't be the everyman's savior in resolving contractual issues with tech firms. But my bias against Stripe is not based on internet gripes. I've guided clients through and written custom APIs to connect with at least half a dozen payment processors since early days (when it was direct to gateway). As such I've heard horror stories about many of them, and have a relatively good grasp of their respective business models as pertain to KYC, banking relationships, reserve holdings and how they deal with chargebacks. Many of the new wave engage in what I'd call shady practices or dark patterns geared toward screwing small business, but Stripe has the worst model and the worst reputation of anything I've seen since the dude who ran Liberty Reserve went into hiding. I don't think it's a stretch to call them scummy. Hell, my own barber and my massage therapist both got screwed by them.
    - omgomgomgomg 4y ago
      Stripe ceo is active here and kinda gets carte blanche often, not sure why exactly this is, probably many people here invested in it one way or another. I have no dog in this one, but stripe certainly should not get away scott free. Even with the most shitty PSPs and processors, I get answers to my emails within hours, within minutes on Skype and phone calls whenever I want, and thats still slow for my taste. Locking funds without costomer service or account managers? Wth? I have psps smaller and bigger than stripe and none of them would dare to not habe 247 support. At least my psps tell me to the face they will not pay out. Makes me sleep that little bit better. Whatever the law or reason, there has to be a minimal correspondence. Lets not give anyone the benefit of the doubt when there is more than one story like this. I am from the finance sector and I guarantee that what is happening here is neither right nor professional, assuming the op story is truthful.

Nothing. I've never been foolish enough to use them or direct a small business client towards using them. If I had been, based on this and a vast array of other similar complaints on this board and based on their business model that bundles transactions and balances merchant risk for gateways, I suppose that would be my own fault. But I do find them to be scummy as fuck, so I'm fine with them being taken down among the tech savvy - that is, people reading this board who may be in a position to recommend against clients using them as a processor.

quelltext 4y ago
I was curious to learn how you came to your stance and it seems to be entirely fueled by these fake reports and complaints. I mean, I'm pretty sure they are giving some people unintentionally a bad time once in a while but I don't have evidence that they are "scummy". And really we shouldn't just swallow whatever people write here. Like the current submission seems to be turning out to be fake (see other comments).
- noduerme 4y ago
  This submission does strike me as highly questionable (especially with the reddit references and the "challenge" to HN, as I pointed out). Which is exactly why HN shouldn't be the everyman's savior in resolving contractual issues with tech firms. But my bias against Stripe is not based on internet gripes. I've guided clients through and written custom APIs to connect with at least half a dozen payment processors since early days (when it was direct to gateway). As such I've heard horror stories about many of them, and have a relatively good grasp of their respective business models as pertain to KYC, banking relationships, reserve holdings and how they deal with chargebacks. Many of the new wave engage in what I'd call shady practices or dark patterns geared toward screwing small business, but Stripe has the worst model and the worst reputation of anything I've seen since the dude who ran Liberty Reserve went into hiding. I don't think it's a stretch to call them scummy. Hell, my own barber and my massage therapist both got screwed by them.
  - omgomgomgomg 4y ago
    Stripe ceo is active here and kinda gets carte blanche often, not sure why exactly this is, probably many people here invested in it one way or another. I have no dog in this one, but stripe certainly should not get away scott free. Even with the most shitty PSPs and processors, I get answers to my emails within hours, within minutes on Skype and phone calls whenever I want, and thats still slow for my taste. Locking funds without costomer service or account managers? Wth? I have psps smaller and bigger than stripe and none of them would dare to not habe 247 support. At least my psps tell me to the face they will not pay out. Makes me sleep that little bit better. Whatever the law or reason, there has to be a minimal correspondence. Lets not give anyone the benefit of the doubt when there is more than one story like this. I am from the finance sector and I guarantee that what is happening here is neither right nor professional, assuming the op story is truthful.