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Just curious, is there a real alternative that: 1. Has customer service 2. Doesn’t charge high fees I feel like those two things are mutually exclusive, the

by vxNsr 4y ago

Just curious, is there a real alternative that: 1. Has customer service 2. Doesn’t charge high fees I feel like those two things are mutually exclusive, the high fees can be thought of as an insurance policy to ensure good cs. The lower fee options are like those fly by night insurance companies. Everyone wants a fantastic experience without paying for it, turns out cs is very expensive, and even if stripe offered a paid support option, then we’d have people here complaining about being forced to pay to get their money back… no you took a discount service and now are being charged for premium.

throwaway81523 4y ago
1) I don't think the OP wants CS, they just want to get their damn money instead of having it held with no end in sight. Are there other contexts where someone can punt their obligations for 120 days (plus indefinite extensions) and not take heat about it? 2) On the back of my credit card there is an 800 number that I can call 24/7 and reach a human and get my problems sorted out. That's for my piddly 5 and 10 dollar transactions. For my checking account I can not only reach someone on the phone, I can go to a branch and sit across a desk from a bank officer in person, again with relatively piddly balances on account. OP has 10's of thousands on hold if the story is accurate: that seems to be deserving of at least as much attention. 3) I'm not a seller but on the buying side, it's also a huge hassle that I have to frequently jump through hoops and get some company's permission to spend my own money. The OP's story shows that the chokehold happens to sellers too. For me at least, bypassing that was a much bigger attraction of cryptocurrency than any of the cypherpunk weirdness was. (I never pursued it though). We need some kind of low-dollar payment product where the customer can choose to assume their own risk. I can understand if it doesn't extend to bigger transactions without qualifying the customer more extensively.

by vxNsr 4y ago

throwaway81523 4y ago

1) I don't think the OP wants CS, they just want to get their damn money instead of having it held with no end in sight. Are there other contexts where someone can punt their obligations for 120 days (plus indefinite extensions) and not take heat about it? 2) On the back of my credit card there is an 800 number that I can call 24/7 and reach a human and get my problems sorted out. That's for my piddly 5 and 10 dollar transactions. For my checking account I can not only reach someone on the phone, I can go to a branch and sit across a desk from a bank officer in person, again with relatively piddly balances on account. OP has 10's of thousands on hold if the story is accurate: that seems to be deserving of at least as much attention. 3) I'm not a seller but on the buying side, it's also a huge hassle that I have to frequently jump through hoops and get some company's permission to spend my own money. The OP's story shows that the chokehold happens to sellers too. For me at least, bypassing that was a much bigger attraction of cryptocurrency than any of the cypherpunk weirdness was. (I never pursued it though). We need some kind of low-dollar payment product where the customer can choose to assume their own risk. I can understand if it doesn't extend to bigger transactions without qualifying the customer more extensively.