Also, please write down what could you have done differently for an even greater impact to the KPIs. Don't hold back, it's important for you to reflect on your

Also, please write down what could you have done differently for an even greater impact to the KPIs. Don't hold back, it's important for you to reflect on your past decisions and make sure that next time you don't miss out on any opportunity to improve the toilet maintenance process when you're faced with similar situations.