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> Most companies have far too many metrics. Companies might have a dozen dashboards, each with 4-5 metrics, leading to 50-100 metrics being tracked at any given
by theptip 4y ago
> Most companies have far too many metrics. Companies might have a dozen dashboards, each with 4-5 metrics, leading to 50-100 metrics being tracked at any given time.
I think it’s important to divide “internal” / operational metrics, which a team monitors but doesn’t expect anyone else to care about (say, error rate of the DB or some internal ops task latency) vs. “external” metrics which are rolling into OKRs / KPIs or otherwise being reported out as health metrics of the team.
I struggle to believe that most companies with 50-100 metrics are actually using most of them as external metrics.
- ares2012 4y agoYMMV but this was based on dozens of conversations with companies where they spent hours each week reviewing those dozens of dashboards. I was specifically talking about the metrics used by any given team, as you are right that different teams might use different metrics. "The key is that any given person shouldn’t be using any more metrics than absolutely necessary to do their job well."