Or Google could hire humans to do tech support and address these kind of problems directly. But we know that Google's profitability is in part because they have

Or Google could hire humans to do tech support and address these kind of problems directly. But we know that Google's profitability is in part because they have dispensed with the idea that you can phone someone to report a problem and get a fix. But there could be a simpler human solution to this problem rather than a legal or technical one.