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>>Typically, there’s a frantic rush to get your device to market that you simply skip, or more likely don’t even have time to think about stuff like climate cha
by toss1 4y ago
>>Typically, there’s a frantic rush to get your device to market that you simply skip, or more likely don’t even have time to think about stuff like climate chamber cycling.
And that, right there, is the difference between a company oriented around myopic management vs a company oriented around robust quality.
Any company trying to build a quality reputation would spec this stuff out AT THE BEGINNING — what are the operational requirements, what loads will they see, in what environments will they run, etc??? Then spec every component, and test the whole lot against those requirements. Sure, this is more like the dreaded "waterfall" vs "agile", but the result is a quality product from the start that has far fewer of these problems (because they did this whole test & fix routine at the prototype or Alpha test stages), rather than showing up with stories like this of how they recovered from customer-reported problems.
If you're telling your customers that they're the Alpha testers because they get early access, fine. If you're selling it as a finished product, then we know your company isn't prioritizing actual quality.
- mschuster91 4y ago> If you're telling your customers that they're the Alpha testers because they get early access, fine. If you're selling it as a finished product, then we know your company isn't prioritizing actual quality. Sounds like Tesla... although it is public knowledge there that you are still alpha testers years after a model was introduced.