Low-level support staff, sure, the ones who are confined to choosing from a list of pre-written responses anyway. But those have been replaceable by well-train

Low-level support staff, sure, the ones who are confined to choosing from a list of pre-written responses anyway. But those have been replaceable by well-trained chat bots for a long time by anyone who cares to take the time to train them. The people you ask when you're actually facing a bug, on the other hand, look like they're going to be safe for quite awhile.