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Personal, biased, cynical, enterprise marinated opinions follow: Turn off notifications. Don't have Slack visible all the time. Stop working on multiple thing
by jnurmine 4y ago
Personal, biased, cynical, enterprise marinated opinions follow:
Turn off notifications. Don't have Slack visible all the time.
Stop working on multiple things at the same time (unless you really know what you're doing and can handle it; tip: you probably don't and can't).
Have an actual process behind your tickets. Tickets are never directly assigned to anyone by the reporters; on that route lies madness. Have someone triage the tickets and prioritize them. Lesser prio tickets will just have to wait, a human can offer a finite amount of work per time unit.
Slack is no substitute for actually having order in things. Slack is not a ticketing system or even a good system for assigning work, and it most definitely is not a project manager or a scrum master. It's just a chat system, treat it like that.
I for one cannot live with notifications enabled in anything. I turn everything off by default. All sounds, all blinking little shits and bubbles which pop up constantly -- there's NO NEED for anyone to suffer at the mercy of attention-begging engagement gadgets.
I check Slack and such when I have the mental bandwidth available to process whatever is in them, usually when I have some minutes (e.g. after kicking off flashing or a build, running a long grep). Then, I do a quick sweep to check things.
I use a form of Eisenhower matrix. Urgent/non-important: if you can delegate, do so; if not, "please file a ticket/comment on the ticket". Non-urgent/non-important: IGNORE. The important/non-urgent goes to the personal prio-2 TODO list to check later. The urgent/important: if I'm working on it, these become do-it-nows in a prio-1 TODO list. Otherwise they go to prio-2 TODO list to check later.
TODO lists are best in free form bullets/tickboxes, either electronically or on paper. I wouldn't use a phone app unless you really need the mobility.